Jackson ImmunoResearch Survey


Please provide more information on any of the questions above and/or complete the following statements:

Jackson ImmunoResearch Laboratories, Inc. is our supplier for immunological reagents because…


Jackson ImmunoResearch Laboratories, Inc. would be a better supplier if…


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CUSTOMER SATISFACTION SURVEY

We appreciate your business and want to continue to satisfy your needs. To ensure that we understand what your needs are, how well we have met those needs in the past, and what we need to do to keep your business in the future, we ask that you complete this survey.

Please rate each item in terms of 1) how important it is to you, and 2) our performance:

Importance To You						Our Performance
Great	High	Medium	Low	NA		Excellent	Good	Average	Fair	NA
					Customer Service
					Tech Assistance and Product Support
					Response to Questions/Concerns/Problems
					Catalog and Website Content
					Quality of Product
					On-Time Delivery Of Product
					Packaging
					Pricing Of Product
					Custom Product Quotation Response Time
					Overall Ranking As A Supplier