- Technical Support
- Custom Services
"We only use secondary antibodies from Jackson ImmunoResearch whenever possible! Customer service is also excellent and the price point for their products is very competitive."
Elizabeth Soberg, University of Washington
Everything you need to know about placing an order is answered in the questions below. We look forward to receiving your order!
Customer Service and
Technical Service Phone:
800-367-5296 or 610-869-4024
(Between 8:30am and 5:00pm Eastern Time)
Customer Service fax:
Customer Service email:
Technical Service email:
See our Contact Us page for additional contact methods.
You can place an order by any of the methods below. It will expedite your order if you can provide the following information:
www.jacksonimmuno.com (for USA)
www.jireurope.com (for Europe)
See our distributors page for other regions.
|Phone:||800-367-5296 or 610-869-4024|
|Mail:||872 West Baltimore Pike, West Grove, PA 19390|
An order can be tracked on the UPS or FedEx website using the tracking number printed on the invoice. if the tracking number is not known, contact Customer Service and provide one of the following: PO number, JIR order reference number, web order number, or customer account number.
We accept payments by credit card, check, ACH, and wire transfer. Payment is due in U.S. Dollars, net 30 days from the invoice date. Any alternative terms of payment are to be agreed on prior to order placement.
Orders are shipped at ambient temperature by FedEx or UPS 2-day service unless otherwise requested. Shipping charges are prepaid F.O.B., West Grove, PA, and added to your invoice. Flat rate shipping charges apply only to the contiguous 48 states.
|FedEx Economy (2-Day)||$10.00|
|FedEx Standard Overnight||$17.00|
|UPS Blue (2nd Day Air)||$8.00|
|UPS Red (Next Day Air)||$15.00|
Alternatively, customers may use a preferred carrier collect number for shipping costs if requested at the time of order.
All returns must be pre-authorized in order to receive proper credit. Contact Customer Service 800-367-5296 for authorization to return products. We reserve the right to impose handling and restocking charges on any products returned due to customer error.
The following discounts are automatically given for orders placed within the United States only. Orders placed outside the U.S. are not given these discounts by our international distributors due to extra costs incurred in marketing and bringing products into their countries.
|5%||$500 - $1,000|
|10%||$1,001 - $1,500|
|15%||$1,501 - $2,000|
We offer a 20% discount on the first order received from educational institutions. If the initial order is over $2,000, the discount increases to 25%. Read more about our New Lab Start-up discount here, or Contact Customer Service (800-367-5296 or firstname.lastname@example.org) to check your eligibility.
We do not offer sample sizes of products. Please contact Technical Service email@example.com if you have questions on product selection or usage prior to purchase.
ALL PRODUCTS LISTED ON THIS WEB SITE ARE FOR IN VITRO RESEARCH USE ONLY.
Jackson ImmunoResearch Laboratories, Inc. has trademark rights to the following names used in this Web site or other documents: AffiniPure, AffiniSorbed, ChromPure, and Biotin-SP (long spacer).