Jackson Immuno Research Inc.
specializing in secondary antibodies and conjugates

Careers

Jackson ImmunoResearch

Based in West Grove, Pennsylvania, USA


Quality Assurance Laboratory Technician I

Quality Assurance · West Grove, Pennsylvania

Cover Letter REQUIRED - Resumes will not be considered without a cover letter.


Position Summary

Provide quality assurance testing of the materials and products used and manufactured by Jackson ImmunoResearch Laboratories and perform accurate record keeping.


Principal Duties and Responsibilities

  • Perform routine immunological tests and analysis of raw materials and finished products according to work instructions and in a timely manner.
  • Prepare reagents and solutions for tests according to work instructions.
  • Interact with the QA Supervisor for daily and weekly scheduled activities and decision making.
  • Apply good judgment to resolving routine problems using supervisory follow-up.
  • Approve finished products based on established standards.
  • Monitor and verify quality in accordance with company standards.
  • Maintain accurate and detailed records.
  • Maintain an attitude of mutual respect, cooperation, and teamwork with co-workers in order to facilitate a team approach to quality assurance.
  • Maintain an organized and clean personal work area.
  • Support company values.
  • Other duties, as assigned.

Education and Experience Requirements

  • Bachelor's degree in Biology or related field, plus 3-5 years' experience in a laboratory setting. Previous experience in a quality assurance environment, preferred.

Skills, Knowledge and Abilities Requirements

  • Good computer skills
  • Excellent math skills
  • Familiarity with Microsoft Office
  • Attention to detail and accuracy
  • Organization skills
  • Ability to work in a team environment.

Please note: Position is located in West Grove, Southern Chester County, Pennsylvania. Relocation expenses will not be paid.


Apply for this position here.

Customer Service Rep w/Accounts Receivable

Customer Service · West Grove, Pennsylvania

Cover Letter REQUIRED - Resumes will not be considered without a cover letter.


Position Summary

Competent and skilled in customer service and some accounts receivable processes. Strong communication, organizational and interpersonal skills, and positive attitude. High attention to detail, work independently and as a team. Adept at working within the ISO9001:2015 quality system as it relates to job function. Proficient in Macola, Word, Excel, Outlook and has a professional email and telephone etiquette. Reports to Customer Service Supervisor/VP Customer Service


Principal Duties and Responsibilities

  • Courteously receive orders from telephone, web, mail, fax, EDI, and email
  • Emphasize service and promote positive customer service in every customer encounter
  • Receive all incoming calls, emails, and faxes and redirect to appropriate person or department
  • Accurately respond to inquiries regarding pricing, availability, delivery dates and package tracking
  • Order Entry
  • Custom Order Entry
  • EDI Order Entry
  • Create RMA's
  • Create Quotes
  • Update and maintain customer information
  • Ability to recognize and complete export documents and forms for shipments
  • Provide website support for printing Product Specification Sheets and GHS/SDS
  • Process courier claims
  • Work with Vice President Customer Service to create and maintain ISO work instructions
  • Participate in computer software development as needed
  • Recommend corrective services to adjust for internal or external customer complaints
  • Welcome visitors
  • Invoice
  • Collect payments and apply to correct customer accounts
  • Process customer refunds
  • Create and apply credits/debits as needed
  • Collect past due payments
  • Proficient in Macola, Word, Outlook, other third party software, and have a professional email etiquette
  • Professional phone skills
  • Assist in training new employees
  • Train and record training dates in Reliance Quality software in a timely manner
  • Show initiative to learn new processes
  • Other duties as assigned

Education and Experience Requirements

  • High school diploma or equivalent, minimum of two years related work experience, and experience in order processing and accounts receivable.

Skills, Knowledge and Abilities Requirements

  • Excellent word processing skills
  • Excellent interpersonal communication skills
  • Documentation skills
  • Listening skills
  • Friendly and professional phone skills
  • Resolving conflict
  • Ability to multitask
  • Patience
  • Positive attitude
  • High attention to detail
  • People oriented
  • Organizational skills
  • Adaptability
  • Ability to work under pressure
  • Work independently and as a team
  • Good computer knowledge and skills
  • Ability to communicate with customers of many languages

Physical Effort and Dexterity Requirements

  • Mobility Factors: Sitting - 88%, Walking - 10%, Bending/Reaching - 2%
  • Visual Acuity, Hearing, and Speaking: Normal vision with color perception, normal hearing, and clear speech
  • Environmental Conditions: Normal fluctuations in heat and air conditioning.

Apply for this position here.

Technical Support Specialist

Research & Development · West Grove, Pennsylvania

Technical Support Specialist (Part Time / Hybrid Remote Optional)

Field/Specialty - Biology or Related Field

Jackson ImmunoResearch Laboratories, Inc. is a global, biotech company whose mission is to foster scientific discovery by providing innovative and high quality immunological reagents to the life sciences research and diagnostic communities.


Position Summary

We are seeking a primary technical service representative who is passionate about aiding other scientists. The technical support specialist will communicate directly with customers to answer technical or product related questions. The successful candidate will have a strong background in applications using antibody tools as well as superior written and verbal communication skills. Qualified candidates must be local to eastern PA, however, this position comes with the possibility of hybrid remote and/or part-time hours depending on candidate's availability.


Principal Duties and Responsibilities

  • Resolve inbound technical inquiries through phone and email and escalate when necessary
  • Respond to customer inquiries in a timely manner
  • Educate customers and distributors on proper product selection and usage
  • Follow up with customers and document their level of satisfaction in Quality Management System
  • Communicate directly with customer service and production teams routinely
  • Offer scientific/technical expertise to customers for experimental design, planning, and troubleshooting
  • Monitor and track new product requests from customers
  • Lead technical service meetings and provide updates to technical team
  • Create and maintain technical service SOPs
  • Track customer information in Customer Relationship Management (CRM) software
  • Coordinate product testing to resolve customer complaints
  • Some travel to scientific meetings and conferences
  • Hybrid remote work available

Required Qualifications

  • Degree in biology or related scientific discipline
  • 2-3 years of laboratory experience with antibody applications in life sciences or in vitro diagnostics industry

Preferred Skills and Experience

  • Ability to establish good relationships and credibility with cross-functional partners and customers
  • Experience with techniques such as Western Blot (WB), Immunofluorescence (IF), Immunohistochemistry (IHC), Flow Cytometry, ELISA, or Immunoprecipitation (IP), etc
  • Excellent problem-solving skills and attention to detail
  • Demonstrates superior oral and written communication skills exercising patience, courtesy, and professionalism
  • Ability to manage high volume of communications (email, phone, and in person)
  • Experience working with CRM such as Hubspot or Salesforce
  • Practical help desk or customer support experience
  • Proficiency with Microsoft Office

Physical Effort and Dexterity Requirements

  • Mobility Factors: Standing—20%, Walking—20%, and Sitting—60%
  • Visual Acuity, Hearing, and Speaking: Normal vision, ability to distinguish between colors, normal hearing and clear speech.
  • Environmental Conditions: Normal fluctuations in heat and air.

Apply for this position here.

Sales & Marketing Operations Specialist

Marketing · West Grove, Pennsylvania

Sales & Marketing Operations Specialist (Full Time / Hybrid Remote Optional)

Jackson ImmunoResearch Laboratories, Inc. is a global, biotech company whose mission is to foster scientific discovery by providing innovative and high quality immunological reagents to the life sciences research and diagnostic communities.


Position Summary

Jackson ImmunoResearch is seeking a full time Sales and Marketing Operations Specialist with experience in the life sciences to join our team. The ideal candidate for this position is outgoing, highly motivated, organized, and can perform at a high level across a wide array of assignments. This associate will support data entry and analysis tied to CRM and other sales data sources, will proactively support customer and distributor activities, such as training, meeting inquiries and regular account maintenance, and also support and attend trade show exhibitions. Qualified candidates must be local, however, this position offers possibility of hybrid remote.


Principal Duties and Responsibilities

  • Maintain and continue to curate the Hubspot CRM to enhance the customer experience and increase brand awareness.
  • Undertake sales data analysis to identify growth opportunities.
  • Work closely with our global distribution partners to maintain relationships, and provide training and resources where applicable.
  • Participate in customer outreach to promote sales, supporting both Customer Service and Technical Support teams.
  • Occasionally attend and aid in managing trade show exhibitions. This includes pre-show preparation and post-show lead follow-up.

Qualifications

  • Bachelor's degree. Experience in the life sciences and sales and/or marketing preferred.
  • Excellent written and verbal communication skills.
  • Detail oriented with strong organizational and project management skills.
  • Proficient with Microsoft Office.
  • Experience working with CRM such as Hubspot or Salesforce.
  • Experience with print and web publishing methods and software.
  • Willing to travel domestically and internationally.
  • Self-motivated, takes initiative and able to work independently.

Apply for this position here.
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