Careers

Cover Letter REQUIRED - Resumes will not be considered without a cover letter.

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Position Summary

Competent and skilled in customer service and some accounts receivable processes. Strong communication, organizational and interpersonal skills, and positive attitude. High attention to detail, work independently and as a team. Adept at working within the ISO9001:2015 quality system as it relates to job function. Proficient in Macola, Word, Excel, Outlook and has a professional email and telephone etiquette. Reports to Customer Service Supervisor.

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Principal Duties and Responsibilities

• Courteously receive orders from telephone, web, mail, fax, EDI, and email
• Emphasize service and promote positive customer service in every customer encounter
• Receive all incoming calls, emails, and faxes and redirect to appropriate person or department
• Accurately respond to inquiries regarding pricing, availability, delivery dates and package tracking
• Order Entry
• Custom Order Entry
• EDI Order Entry
• Create RMA's
• Create Quotes
• Update and maintain customer information
• Ability to recognize and complete export documents and forms for shipments
• Provide website support for printing Product Specification Sheets and GHS/SDS
• Process courier claims
• Work with Customer Service Supervisor to create and maintain ISO work instructions
• Participate in computer software development as needed
• Recommend corrective services to adjust for internal or external customer complaints
• Welcome visitors
• Proficient in Macola, Word, Outlook, other third party software, and have a professional email etiquette
• Professional phone skills
• Assist in training new employees
• Train and record training dates in Reliance Quality software in a timely manner
• Show initiative to learn new processes
• Other duties as assigned

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Education and Experience Requirements

• High school diploma or equivalent, minimum of two years related work experience, and experience in order processing.

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Skills, Knowledge and Abilities Requirements

• Excellent word processing skills
• Excellent interpersonal communication skills
• Documentation skills
• Listening skills
• Friendly and professional phone skills
• Resolving conflict
• Ability to multitask
• Patience
• Positive attitude
• High attention to detail
• People oriented
• Organizational skills
• Adaptability
• Ability to work under pressure
• Work independently and as a team
• Good computer knowledge and skills
• Ability to communicate with customers of many languages

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Physical Effort and Dexterity Requirements

• Mobility Factors: Sitting - 88%, Walking - 10%, Bending/Reaching - 2%
• Visual Acuity, Hearing, and Speaking: Normal vision with color perception, normal hearing, and clear speech
• Environmental Conditions: Normal fluctuations in heat and air conditioning.

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Apply for this position here.